BetaThis is a new service - help us to improve it by providing feedback.
TSB has refused to refund a couple for payments made when they were 1,400 miles away
Ugh banks giving banking a bad name - although I do wonder whether there’s more to this story than TSB can disclose.
Either way, judging by the comments, your average Guardian reader isn’t inclined to be forgiving.
If you want to keep up to date with stories like this, to discuss them with our community of fintech insiders or to get your name & stories on the podcast, sign up here.
PS - you'll also receive the top 11 stories from the site in our weekly email 💥